PRIVACY
POLICY

Black Pine Property Solutions may collect the following types of information when you contact us, request a service, submit a form, or engage with our business:

Information collected by Black Pine Property Solutions is used solely for legitimate business purposes, including:

• Scheduling and performing requested services
• Preparing estimates, invoices, and service agreements
• Communicating about appointments, follow-ups, and service updates
• Processing payments and maintaining billing records
• Providing warranty documentation and service records
• Improving service quality and customer experience
• Complying with legal, regulatory, or insurance requirements
• Responding to customer inquiries or complaints

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Black Pine Property Solutions does not store full credit card numbers, bank account numbers, or sensitive financial credentials on our systems.

Payment processing may be handled through third-party payment processors who maintain their own security standards and privacy practices.

Customers are encouraged to review the privacy policies of any payment processor used at the time of transaction.

Invoice records, payment amounts, and transaction dates may be retained for accounting, tax, and legal compliance purposes.

As part of our standard service process, Black Pine Property Solutions may photograph or document work areas before, during, and after services are performed.

These records are used for:

• Internal quality control and documentation
• Warranty verification
• Insurance and liability records
• Staff training and process improvement
• Marketing and educational content (without personally identifying information)

Photos taken during service will not include personal identifying information such as names, license plates, or identifying documents without explicit customer consent.

Customer addresses or property locations will not be publicly disclosed in any marketing materials without written permission.

Black Pine Property Solutions does not sell or share your personal information with third parties for commercial purposes.

We may share limited information only in the following circumstances:

• With subcontractors or field technicians who require access to perform contracted services
• With payment processors to complete financial transactions
• With insurance carriers or legal counsel when required for claims or disputes
• With government agencies or law enforcement when required by law or court order
• With successor entities in the event of a business sale, merger, or acquisition

Any third parties who receive customer information in connection with service delivery are expected to handle that information responsibly and in accordance with applicable law.

Our website may use cookies, tracking pixels, or similar technologies to improve user experience and analyze site traffic.

Information collected through website analytics may include:

• Browser type and version
• Pages visited and time spent on site
• Referring website or search terms
• General geographic location (city or region level)
• Device type (desktop, mobile, tablet)

This information is collected in aggregate and is not linked to personally identifiable information unless you have submitted a contact form or service request.

You may disable cookies through your browser settings. Disabling cookies may affect the functionality of certain website features.

We may use third-party analytics tools such as Google Analytics. These services have their own privacy policies governing data collection and use.

Black Pine Property Solutions takes reasonable precautions to protect customer information from unauthorized access, disclosure, alteration, or destruction.

Security measures may include:

• Secure storage of physical and digital records
• Limited access to customer data on a need-to-know basis
• Use of encrypted communication channels where applicable
• Regular review of data handling practices

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

Black Pine Property Solutions cannot guarantee absolute security of information transmitted to or from our website or systems.

In the event of a data breach that affects your personal information, we will notify affected customers as required by applicable law.

By providing your contact information, you consent to receive communications from Black Pine Property Solutions related to:

• Appointment confirmations and reminders
• Service updates and follow-up communications
• Invoices, estimates, and payment confirmations
• Warranty information and service records
• Seasonal service reminders or relevant property protection information

We will not send unsolicited promotional communications to customers who have not opted in to marketing messages.

You may opt out of non-essential communications at any time by contacting us directly.

Standard message and data rates may apply to text communications.

Our website may contain links to third-party websites, social media platforms, review sites, or partner resources.

Black Pine Property Solutions is not responsible for the privacy practices or content of any third-party websites.

We encourage customers to review the privacy policies of any external websites they visit through links on our site.

The presence of a link to a third-party site does not constitute an endorsement of that site or its privacy practices.

Black Pine Property Solutions does not knowingly collect personal information from individuals under the age of 18.

Our services are intended for adult property owners, business operators, and authorized representatives.

If we become aware that we have inadvertently collected personal information from a minor, we will take prompt steps to delete that information from our records.

Parents or guardians who believe their child has submitted personal information to us should contact us immediately.

Black Pine Property Solutions retains customer records for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary based on:

• Type of service performed
• Warranty obligations
• Tax and accounting requirements
• Legal or regulatory requirements
• Insurance documentation needs

When customer records are no longer needed, we will dispose of them in a secure manner.

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• The right to request access to personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information, subject to legal retention requirements
• The right to opt out of non-essential communications
• The right to request information about how your data is used and shared

To exercise any of these rights, please contact us directly using the information provided in Section 14 of this policy.

We will respond to verifiable requests within a reasonable timeframe and in accordance with applicable law.

Black Pine Property Solutions reserves the right to update or modify this Privacy Policy at any time.

Changes will be effective upon posting to our website or upon direct notification to customers where required by law.

The date of the most recent revision will be noted at the bottom of this policy.

Continued use of our services following any changes to this Privacy Policy constitutes acceptance of the revised terms.

We encourage customers to review this policy periodically to stay informed about how we protect your information.